Middle Concern collects only the minimum personal data needed to respond to you. We do not sell your data and we do not use it for anything other than the purposes described below.
1. Who We Are
Connect Plan ("we", "us", "our") operates the website www.middleconcern.online. We are the data controller for personal data collected through this website and by telephone.
| Company Name | Connect Plan |
| Company Registration No. | 043866643 |
| Registered Address | 78 Boroughbridge Road, Birmingham, B3 3XX |
| ICO Registration | 769799865 |
| info@middleconcern.online | |
| Phone | 0123 356 0942 |
2. Data We Collect
We collect personal data only when you give it to us, or automatically when you use our website.
| Category | Examples | How Collected |
|---|---|---|
| Contact Data | Name, email address, phone number | When you email, call or fill in a form |
| Enquiry Data | Your requirements, questions, current plan details | During conversations with us |
| Technical Data | IP address, browser type, pages visited, time on site | Automatically via cookies and server logs |
| Communications | Emails you send us, notes from calls | When you contact us |
We do not collect sensitive personal data (such as health or biometric data). We do not collect payment card details through this website.
3. How We Use Your Data
We use your data to:
- Respond to your enquiries and provide the service you asked for
- Improve our website and services through analytics
- Meet our legal and regulatory obligations
- Handle complaints and resolve disputes
- Send service-related messages (marketing only if you opt in)
We do not sell your data, use it for automated decision-making or profiling, or send unsolicited marketing.
4. Legal Basis for Processing (UK GDPR)
| Purpose | Legal Basis |
|---|---|
| Responding to enquiries | Legitimate interests (Art. 6(1)(f)) |
| Providing our service | Contract / Legitimate interests (Art. 6(1)(b)/(f)) |
| Website analytics | Consent (cookie preferences) / Legitimate interests |
| Legal compliance | Legal obligation (Art. 6(1)(c)) |
| Marketing communications | Consent (Art. 6(1)(a)), opt-in only |
5. Cookies
We use cookies to make the website work and to understand how visitors use it.
| Type | Purpose | Duration |
|---|---|---|
| Essential | Needed for the site to function | Session |
| Analytics | Understand visitor behaviour (e.g. Google Analytics) | Up to 2 years |
| Preference | Remember your cookie choices | 12 months |
You can control or disable cookies at any time in your browser settings.
6. Third Parties & Disclosure
We may share data only with:
- IT and hosting providers who process data for us under data processing agreements
- Analytics providers (e.g. Google Analytics, using anonymised data)
- Legal or regulatory bodies where the law requires it
We do not sell or rent your personal data. If data is ever transferred outside the UK, we ensure appropriate safeguards are in place.
7. Data Retention
| Data Type | Retention Period |
|---|---|
| General enquiries | 2 years from last contact |
| Complaint records | 6 years |
| Website analytics | Up to 26 months |
| Server logs | Up to 12 months |
After this, data is securely deleted or anonymised.
8. Your Rights
Under UK GDPR you have the right to:
- Access the personal data we hold about you
- Rectify inaccurate or incomplete data
- Erase your data ("right to be forgotten")
- Restrict how we use your data
- Port your data in a machine-readable format
- Object to processing based on legitimate interests or marketing
- Withdraw consent at any time
- Complain to the Information Commissioner's Office (ICO)
To use any of these rights, email info@middleconcern.online. We will reply within 30 days, free of charge.
9. Security
We use appropriate technical and organisational measures, including SSL/TLS encryption, access controls, regular security reviews and agreements with our data processors. If a breach poses a risk to your rights, we will notify the ICO within 72 hours and inform affected individuals without undue delay.
10. Children's Privacy
Our services are for adults aged 18 and over. We do not knowingly collect data from children. If you think we have, please email us and we will delete it promptly.
11. Changes to This Policy
We may update this policy from time to time. The "Last updated" date above will change when we do. Continued use of the website means you accept the updated policy.
12. Contact Us
| info@middleconcern.online | |
| Phone | 0123 356 0942 (Mon–Fri, 9am–5pm) |
| Post | 78 Boroughbridge Road, Birmingham, B3 3XX |
| ICO (complaints) | https://ico.org.uk/make-a-complaint/ |
You can complain to the ICO at any time, but we would appreciate the chance to resolve your concern first.